At MockMafia, we strive to provide our users with a seamless and satisfactory experience. We understand that there may be circumstances where you need to cancel your subscription or request a refund. This policy outlines the terms and conditions regarding cancellation and refunds for our services.
Cancellation Policy
Cancellation of Subscription: You may cancel your subscription to MockMafia at any time by accessing your account settings on our website or by contacting our customer support team.
Effect of Cancellation: Upon cancellation of your subscription, you will continue to have access to the subscribed services until the end of the current billing period. After the billing period ends, you will no longer have access to the subscribed services unless you re-subscribe.
Refund Policy
Refund Eligibility: We offer refunds only in limited circumstances and at our discretion. Refunds may be considered in the following situations:
If you cancel your subscription within a certain period after purchase and have not accessed any paid content.
If there is a technical issue or service outage that significantly impacts your ability to use our services.
If you are dissatisfied with our services due to reasons beyond your control, such as substantial changes to the platform or content.
Refund Requests: To request a refund, please contact our customer support team with details of your request, including your reason for seeking a refund and any relevant supporting documentation.
Refund Process: Refund requests will be evaluated on a case-by-case basis. If your refund request is approved, we will process the refund using the original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
No Refund Policy Exceptions: Please note that certain circumstances may not be eligible for a refund, including but not limited to:
Failure to cancel your subscription before the end of the billing period.
Non-usage or underutilization of our services.
Dissatisfaction with our services due to personal preferences or subjective opinions.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at contact@mockmafia.com.
